Question: Are you Wholesale or Retail? We offer wholesale bulk prices to the general public.  Our wholesale order minimum is $150.  If you wish to purchase individual New York items from us please visit the Mary Ellis New York Store 

If you wish to purchase non-New York items such as Luggage Tags, please email us directly and we will send you an invoice.

Question: How long before my order goes out?  Most shipments go out either the day of or the day after your order is placed. If your order is placed on a weekend, it will go out the following business day. 

Question: Why should I buy from you? We are fast, reliable, and stand by our products 100%. Almost all of the items that you see on our website are made by us and meet our high and exacting quality standards.  We pride ourselves on our excellent customer service and strive to give you the very best online shopping experience possible.  We have been a leader in the souvenir and gift business for 15 years.

Question: What are your hours and how can I contact you? We are open monday-friday (excluding holidays) 9am-5pm Our email address is: Our phone number is: (914)923-4800

Question: Do you ship internationally?  Yes. We ship Priority international mail only. Our system is only set up to calculate domestic shipping, so if you are an international customer you will receive an email from us, detailing the additional shipping charges based on the weight of your shipment. We only charge you the amount that we are charged for international shipping and do not add on any additional fees.