FAQ

How long before my order goes out?  Most shipments ship within 2 days. If your order is placed on a weekend, it will go out the following business day.  We will send you tracking information once your order leaves our warehouse. 

What are my payment options?  We accept all major credit cards.
 
Do you charge sales tax?    We charge NY State/local sales tax for all orders shipped to New York addresses. If you are a retailer, you may email us your resale certificate for tax exemption. 

 

Do you ship internationally?  Unfortunately we are not able to ship internationally at this time.  
Do you offer wholesale?  Yes.  For customers interested in purchasing our products in bulk or for resale we sell all of our items in case packs with a minimum order total of $180.

 

Do you sell individual items?  Yes.  Please visit our Mary Ellis New York Shop to purchase our most popular items in any quantity.  

 

Why should I buy from you? We are fast, reliable, and stand by our products 100%. Almost all of the items that you see on our website are made by us and meet our high and exacting quality standards.  We pride ourselves on our excellent customer service and strive to give you the very best online shopping experience possible.  We have been a leader in the souvenir and gift business for over 25 years.

What are your hours and how can I contact you? We are open Monday-Friday (excluding holidays) 9am-5pm Our email address is info@fifthavenuemfg.com Our phone number is: (914)923-4800 

What is your returns/exchange policy?  If for any reason you are not completely satisfied with your Fifth Avenue Manufacturers product, we offer a full refund less shipping for all unopened items in their original packing. We will replace any item that may arrive damaged. Opened items may be subject to a 20% restocking fee.  You have 30 days from the date of purchase to contact us for returns or exchanges. 
 
 
Are there any benefits to having an account with you? With your Fifth Avenue Manufacturers account, you will have access to your account information, your order history, and you will receive periodic discounts from us if you opt into our email list.